SHIPPING & RETURNS

SHIPPING

We ship to Sweden, Europe, and most international regions. If there is no shipping option available for your destination, please email us at customerservice@cathynordstrom.com.

All prices and taxes assessed during checkout are exclusive of import duties and customs fees. Please be aware of the applicable import duties, restrictions, or required permits for your country as you will be responsible for these at the time of delivery. VAT is included in all prices.

Our fabric and wallpaper are shipped directly from our factories while our cushion covers and swatches are shipped from our Stockholm studio, therefore you may receive your order in multiple shipments.

Once you receive an order confirmation, your order will be processed and shipped within 3-5 business days (weekends and Swedish holidays excluded). Once shipped, delivery typically takes between 2-5 business days depending on the destination and delivery method. You will receive a tracking number once your order has shipped which you can use to follow the status of your delivery.

We ship most orders via UPS or DHL in which case your order will be delivered to your nearest UPS or DHL pick-up point. If you do not collect your package within 14 days, it will be returned to us and you will be responsible for all return delivery costs and fees.

Standard Shipping - Sweden = 2-3 business days

Standard Shipping - Europe = 3-5 business days

Standard Shipping - Rest of world = varies depending on your location 

*If you need expedited shipping, please contact us at customerservice@cathynordstrom.com.

FABRIC

All fabric orders are cut to order and shipped directly from the factory. Orders are typically processed within 3-5 business days. If we are unable to process your order within this time, we will contact you. All fabrics are final sale.

*For all fabric orders under 3 meters, we charge a cutting fee (included in your shipping charge). Each order is carefully cut and rolled by hand by our printmasters at Frösö Handtryck.

WALLPAPER

All wallpaper orders are shipped directly from the factory. Orders are typically processed within 2-3 business days. If we are unable to process your order within this time, we will contact you. We do not accept returns of any opened wallpaper rolls.

CUSHIONS

All cushion covers are shipped from our studio in Stockholm. Orders are typically processed within 3-5 business days. Please note that the cushion insert is not included in the price and all online cushion orders are shipped without insert. Cushion inserts are only available as an option when purchasing your cushions in our showroom/physical shop. We only accept returns of unused cushion covers and inserts. Any sign of usage will be deemed final sale.

GOOD MARKET

All items from our Good Market are shipped from our studio in Stockholm. Orders are typically processed within 3-5 business days. Furniture items are available to ship within Sweden only. All items are final sale.

RETURNS

All returns must be made within 14 days of delivery. We only accept returns on unused cushion covers and unopened wallpaper. All fabric orders and items from our Good Market are FINAL SALE.

To initiate a return, please email customerservice@cathynordstrom.com. We will provide a prepaid shipping label once your return has been approved. The cost of return shipping will be deducted from your refund amount. Please note that you will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

FAULTY ITEMS & DAMAGES

All goods are dispatched suitably packaged for transit purposes only. We ask you to inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact customerservice@cathynordstrom.com within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.​

Our products are handmade, using organic materials, therefore they are of a delicate nature and may vary slightly between orders. We kindly ask you to check the product for faults before installation. Should there be any damage to the items in your order when it arrives please notify us within 24 hours of delivery at customerservice@cathynordstrom.com including photographic evidence and we will attempt to replace this as quickly as possible.

UNCLAIMED SHIPMENTS

An unclaimed shipment fee or failed delivery attempt will be charged.

In cases where parcels, letters, postal parcels or pallets/larger packages are returned to STUDIO CATHY NORDSTRÖM AB by the shipping company due to the originator/recipient 1) not redeeming packages from the delivery point; 2) not available on the specified phone number for notification; 3) refused to accept the delivery; or 4) given incorrect name, address or contact details STUDIO CATHY NORDSTRÖM AB will charge the customer a fee.

REFUNDS

Once your items have been received and inspected, you will receive an email notification regarding the status of your refund. 

Once approved, your refund will be processed, and a credit applied to your original method of payment. Please note it may take 3-7 business days for the credit to appear on your statement.

If the items returned are not eligible for refund (i.e. have been opened, used, damaged etc.), a refund will not be issued. You will be contacted for further resolution. 

Have more questions about shipping and returns? Feel free to email us at customerservice@cathynordstrom.com.